FAQ
YOUR QUESTIONS
Frequently asked questions about our license system, our software… If you don’t find the answer to your question, use our contact form.
MUTS services
What are the MUTS services ?
Along with the software, Fives ProSim offers a large number of services that allow you to get the most out of the complete range of process simulation software.
MUTS services are included in the software contracts.
Maintenance: the correction of errors discovered that affect the performance, functionality or any other characteristic of the software.
Updates: the access to the new versions of the software that are released.
Training: training is organized around ProSim’s centers of expertise. Common issues are covered and illustrated with case studies and applications with one or several software. These sessions are also a great opportunity to interact informally with our experts and other software users. The training calendar and detailed agenda are available on the ProSim website. The MUTS program includes the level 1 training courses related to the software in the customer’s contract and that are organized by ProSim.
Support: remote assistance in the form of consultations, help, defect correction, advice and assistance on the installation, use and maintenance of the software. Support can be reached by email or phone or by using the Support contact form